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Frequently Asked Questions

What is ZipJest?

ZipJest is an online store that offers high-quality footwear products at reasonable prices. We ensure a seamless shopping experience with fast delivery and a hassle-free return policy.

How long does delivery take?

In the United States, We deliver within 3 to 9 working days depending on your location and product availability.

Do you offer a money-back guarantee?

Yes! We offer a 7-day money-back guarantee if you receive the wrong product or faulty product. Simply contact our support team within 7 days of receiving your order. Conditions applied.

What if I receive a faulty product?

If you receive a faulty or damaged product, you are eligible for a full refund or replacement. Please reach out to our customer support team with images of the damaged product for quick assistance.

Do you accept Cash on Delivery (COD)?

Currently, due to temporary logistic disruptions, we are not accepting Cash on Delivery (COD). However, we are working to resolve this issue soon and will update you once COD is available again.

How do I return a product?

If you wish to return a product, please contact our support team within 7 days of delivery. The item should be unused and in its original packaging. We will guide you through the return process.

How do I contact customer support?

For any queries, you can reach out to our support team via email or Contact Form on our website. We are happy to assist you!